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AI & Automation in CX
Cognizant Advances Experience-Led Transformation With DAMAC and Responsible AI Initiatives
The Trust Gap is Slowing Enterprise AI Adoption, Alteryx Finds
Genesys Launches Agentic Virtual Agent For Self-Service Conversations and Resolutions
Salesforce to Acquire Cimulate, Deepening Push Into Agentic Commerce
AI Agents + Humans: Lloyds, Mastercard, and Others Lead Agentic AI Adoption
Voice Isn’t Dead, It’s Just Got Smarter
AI, Data and Orchestration Mark a Turning Point for CX Growth, Research Finds
Oracle Introduces AI Agents to Transform Marketing, Sales, and Service Teams
Contact Center & Omnichannel
Cisco Bets On ServiceNow: Webex Contact Center Lands A Native Integration
AI Customer Service ROI vs The ROI of Customer Experience Automation with AI
The Hidden Cost of Bad CX Automation: When AI Damages Self-Service and CX Growth
Community & Social Engagement
Social Proof & CX: Peer Ecosystems as the New Reputation Layer
Customer Analytics & Intelligence
Gartner Magic Quadrant for Customer Data Platforms (CDPs) 2026: The Rundown
From Gut Feel to Hard Data: How Fundraising Direct Rebuilt Hiring with HiringBranch
Alphabet’s 5 Billion Interaction “Bombshell”: Why Agentic CX is No Longer Optional
Marketing & Sales Technology
OpenAI’s Sam Altman Criticizes Anthropic over Claude Advertising Campaign
