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Marketing & Sales Technology
OpenAI’s Sam Altman Criticizes Anthropic over Claude Advertising Campaign
AI & Automation in CX
EU AI Act: Why The 2026 Reckoning for CX Is Global
Security, Privacy & Compliance
Coupang Finds More Leaked Customer Data as Government Accuses CEO of False Testimony
Inside 8×8’s Q3: Usage-Based CX Revenue Starts To Carry The Load
Contact Center & Omnichannel
NiCE Declares War on Deepfake Fraud with Expanded Pindrop Partnership
Salesforce Report Shows AI Agents Are Reshaping Sales Teams and Customer Engagement
As AI Adoption Accelerates, Customer Trust Is at Risk
Service Management & Connectivity
Virgin Media O2’s £2BN Netomnia Deal Takes Aim at BT’s Broadband Lead
Third-party AI risk: the vendor questions CX must ask (before procurement signs)
The California Transparency Act: What Does This Mean for CX?
Security Flaw in AI Agent Social Network Moltbook Exposes Risks in AI-Built Platforms
AI Calling At Scale: What The Genspark-Twilio Deal Signals For CX Leaders
AI’s Broken Promise: Customer Service Automation Costs Set to Soar
From Reactive Dashboards to Meaningful CX Metrics: Escaping the CX Death Spiral
Deepfakes Are Entering the Talent Pool, Putting Customer Trust at Risk
AWS and NTT DATA Expand Strategic Partnership to Scale Globally-Targeted AI-Driven Services
