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AI & Automation in CX
Cisco’s 360 Partner Program Confirms What AI in CX Really Needs to Scale
Security, Privacy & Compliance
Massive Credential Leak Exposes 149 Million Stolen Logins for Gmail, Facebook, Netflix and More
Nationwide Selects AWS And Amazon Connect To Personalise CX For 17 Million Members
Community & Social Engagement
Owned Customer Communities vs Rented Reach: Why Brands are Re-Centralizing CX
Marketing & Sales Technology
How Sales Enablement Technology Will Transform the Revenue Team by 2030
Design Bot-Aware Journeys, or Miss Out on Your Next Biggest Buyer Category
How to Measure Dark Social: A Practical Guide for CX and Community Teams
Contact Center & Omnichannel
Modernising the Contact Center for Always-On Service: AI Promises, Human Reality
American Airlines Expands App Features to Give Customers More Control During Travel Disruptions
NiCE Launches Cognigy Simulator to Test and Scale AI Agents
Big CX Update
Big CX Update: How Tata Communications Is Transforming Customer Interactions with AI
CRM & Customer Data Management
Twilio Brings Customer Data Tools to AEG’s Sports and Entertainment Operations
Defining a New Category: Why CX Observability Matters in Today’s AI-Powered Contact Centers
Agentic AI Observability: Why Copilots Are Stalling and Agents Are Taking Over
ServiceNow and OpenAI Push AI Past Chatbots into Real CX Work
Customer Engagement Platforms
Amazon Now’s 30-Minute Pledge Raises the Bar for Customer Service
