Revolutionizing Customer Experience with Engage for Amazon Connect
Local Measure is revolutionizing the way companies build lasting relationships their customers. Our intelligent cloud based contact center platform, Engage for Amazon Connect, enables businesses to deliver exceptional service and more personalized customer experiences.
Powered by AWS, Engage is an out-of-the-box solution that streamlines customer service operations, boosts agent productivity, and enhances overall customer satisfaction.
- Reduce ongoing support costs and licensing fees
Engage is a Contact Center as a Service (CCaaS), meaning we take care of all updates and improvements, with no hardware or expensive agent licenses. Our consumption-based pricing caters to businesses of all sizes.
- Build your brand through hyper-personalized support
Building a brand requires putting your customers’ first. Engage helps your agents better understand customers and make life easier with intelligent AI and features like sentiment analysis, chatbots, skills-based routing and more.
- Be on the channels that your customers love using
Consumers today demand an exceptional experience. Let them reach you on the channels they use. Engage adds Voice, Email, SMS, Facebook Messenger, Instagram DM, Twitter DM, WhatsApp, WeChat, LINE and Web Chat all out-of-the-box.
Founded in 2014, Local Measure’s global team is spread across the Americas, APAC, EMEA and serves some of the world’s largest hospitality, financial services, retail businesses.