We provide cloud communications software and services that manage business-critical customer and employee interactions at scale.
Consumer expectations have changed, and today’s consumers want to engage with brands and enterprises on their terms and communicate on the channel of their choice. We believe that customer experience is the key competitive advantage for consumer businesses. So, we’re creating a world where enterprises can stay constantly connected to their customers. A world where every touchpoint, on every channel, is an opportunity to deliver rich, engaging, intuitive experiences.
Delivering experiences to meet these expectations can be complex; therefore, our enterprise-grade, cloud communications platform (CPaaS) delivers end-to-end customer journeys by automating, orchestrating, and monitoring interactions and integrating with existing, disparate back-end systems. Focused on the needs of the composable enterprise, our CPaaS solution can deliver a 330% ROI, saving time and cutting costs for businesses, while seamlessly and securely connecting to consumers on the channels they choose.
Our single, centralized platform is the “glue” that sits between enterprise business systems and multiple communication channels, providing a choice of tools and capabilities for IT teams, developers, and line of business teams to deliver end-to-end customer journeys. From carrier network connectivity, programmable communication APIs, visual flow builder and low code capabilities to an intelligence layer with artificial intelligence (AI), bots and analytics, as well as software as a service (SaaS) applications designed specifically for business users.