CX Today Community Group Hits 40,000 Members

Are you a member of the CX Today Customer Experience Community group? Why not?

40,000 members
Voice of the CustomerLatest News

Published: March 27, 2024

Rhys Fisher

CX Today’s LinkedIn community group has hit 40,000 members and isn’t slowing down any time soon.

Having recently undergone something of a facelift, the customer experience community group has grown from strength to strength, and is now well on its way to becoming the biggest hub in the sector for CX and customer service professionals.

As a thriving industry full of talented and passionate professionals, CX Today wanted to provide a space where people could connect, share ideas, and learn from one another – all with the aim of growing and enhancing the customer experience sector.

In discussing the news that the group had hit 40,000 members, Rob Scott – the Publisher of CX Today – was full of praise for what had been achieved so far and excited about the future:

Building and maintaining highly engaged and valuable LinkedIn Groups is undoubtedly challenging. However, the entire CX Today team is fully committed to creating a hub for insightful conversations that assist its members on their customer experience journeys.

Let’s take a closer look at the benefits our 40,000 + members are currently enjoying, and why the CX Today Customer Experience Community group could be a good fit for you.

You Talked, We Listened

With LinkedIn awash with groups overrun by everyone and their dog trying to plug their latest blog, webinar, or podcast – often covering completely irrelevant subject matter – CX Today wanted to provide a space that would truly be beneficial for its users.

With a wealth of experience and relationships in the CX sector, CX Today used these resources to tap into precisely what customer experience professionals felt the sector was lacking – and the word that kept coming up time and time again was COMMUNITY.

Since taking over the running of the group, CX Today has looked to cultivate an environment where like-minded professionals can share ideas, news, struggles, advice, and support one another.

If this sounds like the sort of place that you’d like to be a part of, have a quick look over some of the group rules below.

Dos and Don’ts

To ensure that the group continues to deliver on its core aims, all new and existing members must abide by the following rules:


Share Insights: Break news, post articles, experiences, and industry insights.

Engage in Discussions: Debate and explore diverse viewpoints on hot topics.

Participate in Polls: Offer your opinions in quick, insightful polls that help to spark regular debate. CX Today shares all its research here at no cost.

Network & Collaborate: Connect with industry peers for new opportunities.


Sell to the room: This is the big one. While we’re sure you and your companies have great products and resources, this isn’t the place for advertising them.

Be Rude or Disrespectful: Although we encourage our members to get into discussions and debates with one or another, they should never cross the line into being insulting or they will be removed.

Discuss Irrelevant Topics: This group is a space for discussions and sharing information about the customer experience and customer service sector. If you aren’t involved or interested in these professions, this isn’t the place for you.

We would like to finish by thanking each and every one of our 40,000 members. We hope that you’re enjoying the benefits of the group, and if you have any suggestions or recommendations, we would love to hear from you.

To any non-members, what are you waiting for? Join the CX Today Customer Experience Community group today.

Here’s to 40,000 more!

User Experience

Share This Post