The Impact of Digital on Customer Experience

CX Today's Rob Scott hosts Graeme Gabriel, WFO Consultant, NICE

Sponsored Post

Published: February 11, 2022

Rob Scott

Rob Scott

Watch on YouTube.

CX Today’s Rob Scott hosts Graeme Gabriel, WFO Consultant, NICE.

In this session, we discuss the following:

  • Digital in CX is a huge topic, but we said we’d narrow the conversation down to digital channel management and the role it plays in CX. So to kick things off, what do you mean by digital channel management, and how can this help CX?
  • What challenges exist for today’s CX leaders navigating their way to digital CX?
  • How can CX Leaders overcome these challenges? Graeme explains the NICE solution
  • As we go forward into 2022, what advice would you give CX leaders looking to optimize for digital CX?

If you’re looking for more information on this topic, visit this page and download NICE’s Dummies Guide to WFM.

Thanks for watching. If you’d like more like this, don’t forget to SUBSCRIBE to our channel.

You can also join in the conversation on our TwitterLinkedIn, and Facebook pages.


VideoWorkforce Optimization

Share This Post