CX Today’s Rob Scott hosts Graeme Gabriel, WFO Consultant, NICE.
In this session, we discuss the following:
- Digital in CX is a huge topic, but we said we’d narrow the conversation down to digital channel management and the role it plays in CX. So to kick things off, what do you mean by digital channel management, and how can this help CX?
- What challenges exist for today’s CX leaders navigating their way to digital CX?
- How can CX Leaders overcome these challenges? Graeme explains the NICE solution
- As we go forward into 2022, what advice would you give CX leaders looking to optimize for digital CX?
If you’re looking for more information on this topic, visit this page and download NICE’s Dummies Guide to WFM.
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