Why Smart Headsets Are Your Secret Weapon for Contact Center ROI

In this CX Today interview, host Rhys Fisher sits down with Thor Mitskog, CEO at Cyber Acoustics, to explore how the company’s purpose-built headsets are rewriting the rulebook on contact center efficiency.

This isn’t just another conversation about hardware – it’s a look at how outdated training setups, noisy environments, and clunky IT workarounds are costing contact centers more than they realize. If you’re involved in agent onboarding, quality assurance, or CX leadership, this one’s essential viewing.

In this interview, you’ll learn:

• Why cloud-based noise cancellation may be doing more harm than good, and how Cyber Acoustics solves that locally.
• The hidden ROI of giving agents a headset that evolves with them, from onboarding to expert-level service.
• How the company’s wireless coaching solution makes client audits smoother and more scalable than ever.
• This isn’t just about better sound. It’s about preserving agent value in an era of AI disruption and empowering human potential with the right tools from day one.