Home → Workforce Engagement Management
AI & Automation in CX
Smarter Conversations: Defining the 2026 Landscape
How AI Is Transforming Every Corner of the Contact Center From Agents to AI Agents
Workforce Engagement Management
Verint Confirms $2BN Takeover by Thoma Bravo, Set to Merge with Calabrio
Legacy Contact Center Metrics Are on the Way Out. Here’s What Will Replace Them.
A Verint Takeover Is Timely, But Would Have Industry-Wide Implications
Top Workforce Engagement Management Software: The Secret to Great EX
Top BPO Companies in 2025: Powering CX Transformation
Contact Center & Omnichannel
93% of Contact Center Leaders Are Reevaluating the Agent Role
Verint Is In Talks to Be Acquired by Thoma Bravo, Reports
What Is the Microsoft Copilot Service Workspace (CSW), and How Does It Work?
3 In 5 Contact Center Agents Don’t Recommend Self-Service, Finds Gartner
50% of CEOs Have or Plan to Develop a Strategy for Machine Customers, Says Gartner
Verint Secures Two Eight-Figure Megadeals, Credits AI-Powered Bots
Microsoft Brings Workforce Engagement Management to the Dynamics 365 Contact Center
Zendesk Previews an Employee Service Suite, Extends Its Resolution Objective
Shopify CEO Directs His Team: Hire an AI Before You Hire a Human
The New Best Practices for Contact Center Workforce Engagement Management
Is NICE WFM Still the Gold Standard?
CX TV
Team Leader Burnout Risk: How Martin Teasdale Built a 683 Member Community to Fight Back
Exploring the Transformative Power a Best-in-Category Tech Stack can have on Customer Support
5 Workforce Engagement Metrics You Need to Be Tracking
AI in Workforce Engagement Management: What You’re Missing, and What’s Coming
Generative Conversational AI: Ethical Guidelines for Customer Experience Teams
