AI & Automation in CX
Zoom Launches AI Companion 3.0, Expands its AI Strategy
Security, Privacy & Compliance
Singaporean Regulator Fines Singtel $774MN for Disruption to Customer Service Lines
Oracle Reports Faster AI Agent Rollouts in “Weeks, Not Years” but Investor Doubts Linger
Salesforce’s Biggest Platform Expansion in 18 Years Lets Anyone Build and Sell AI-Powered Business Applications
From AI Hype to Honest Advice: Why 8×8 Says the Next Phase of CX in 2026 Is About Outcomes
Stop Guessing: Use Context to Deliver Personalization That Converts
CX TV
The Customer Journey Black Hole: How a Unified Platform Illuminates the Unseen
How Smart Automation Delivers Real Customer Support Cost Reduction
Why Wall Street is Suddenly Nervous About Your Contact Center Vendor
Amazon Connect: Turning the “Sorry about that” Department into the “You might like this” Department
UJET Acquires Spiral: Rewriting the CX AI Rulebook
What If You Could Evaluate Every Customer Interaction?
