CRM
The Big ServiceNow AI Experience Announcement: A Closer Look
Dreamforce 2025: The Top Announcements, ft. Agentforce 360, The New Slack, & Apromore Acquisition
AI
Concentrix at Dreamforce: Why Enterprise AI Fails and How to Build It Around the Customer
Microsoft Outlines Its Vision for Customer Service in the AI Agent-Led Enterprise
Contact Center
Why Omnichannel Is Failing – and How CCaaS 3.0 Fixes It
Zoom Announces 15,000-Seat CCaaS Megadeal with Oracle, Advances Broader Partnership
Vonage Launches Fraud Detection Tool for Salesforce Amid Spike of Attacks
The Most Valuable AI in the Contact Center Is a Copilot, Not a Replacement
CX TV
Analyzing the Gartner Magic Quadrant for CCaaS 2025
Connected Intelligence and the End of the Drudge Work, Says Nate Brown
Why the Future of AI in CX Depends on Leaders Who Can Say ‘No’
No More Boxes: Webex’s Open Approach to Customer Experience Integration
Smarter Conversations, Healthier Outcomes: Valeris’ Webex Contact Center Story
