From global flagship conferences to senior leadership summits, the following events shape how contact centres and CX organisations evolve.
This list highlights the most influential, best-attended forums where omnichannel strategy, AI, and customer operations dominate the agenda.
So, without further ado, let’s dive in.
Enterprise Connect
10–12 March 2026 | Orlando, Florida, USA
Enterprise Connect has been running for over three decades and is widely regarded as the leading global event for enterprise communications, collaboration, and customer engagement. While not exclusively contact center focused, it has become a critical forum for contact center and CX leaders navigating cloud migration, AI-powered communications, and omnichannel strategy.
The event is aimed at senior IT, digital workplace, and CX leaders from large enterprises. It offers a strong mix of strategy, architecture, and real-world deployment insights that help bridge the gap between technology promise and operational reality.
For CX professionals managing complex transformation initiatives, Enterprise Connect delivers the technical depth needed to make informed decisions about infrastructure, vendor selection, and integration strategies.
Learn more about Enterprise Connect
Customer Contact Week (CCW) Las Vegas
22–25 June 2026 | Las Vegas, Nevada, USA
Customer Contact Week Las Vegas is often described as the world’s largest and most influential contact center conference. Originating over 20 years ago, CCW has evolved alongside the industry. Today, it covers everything from call center optimization to digital, AI-driven, omnichannel customer experience.
It attracts thousands of attendees annually, including contact center executives, operations leaders, technology buyers, and analysts. The agenda blends strategic leadership content with practical operational sessions and a large, diverse technology exhibition.
CCW Las Vegas stands out for its scale and breadth. Whether you’re exploring AI agent deployment, workforce management innovation, or customer journey orchestration, you’ll find dedicated tracks and peer discussions that address your specific challenges.
Learn more about CCW Las Vegas
Salesforce Agentforce World Tour
Various dates throughout 2026 | Multiple US cities
The Salesforce Agentforce World Tour is a long-running global roadshow series designed to bring Salesforce’s latest service, AI, and automation innovations directly to regional audiences. Unlike large flagship conferences, these events are highly focused, practical, and locally relevant.
They are aimed at contact centre leaders, CRM owners, service transformation teams, and architects looking to understand how AI agents, Service Cloud, and automation can be applied in real operational environments rather than explored only at conceptual level.
For organisations already in the Salesforce ecosystem or considering it, the World Tour offers hands-on demonstrations, implementation case studies, and direct access to product teams. It’s an efficient way to evaluate new capabilities without the overwhelming scale of Dreamforce.
Learn more about the Agentforce World Tour
Salesforce Dreamforce
15–17 September 2026 | San Francisco, California, USA
Dreamforce is Salesforce’s flagship annual conference and one of the largest technology events in the world, first launched in 2003. While it spans sales, marketing, data, and platform innovation, service and contact center transformation have become increasingly central themes.
The event attracts a global audience of enterprise executives, CX leaders, developers, and partners. Dreamforce is particularly influential in shaping narratives around AI, digital labor, and the future role of human agents in customer experience.
For CX leaders, Dreamforce offers a glimpse into where Salesforce is directing its product roadmap and how AI agents will integrate with existing service operations. The scale can be overwhelming, but the strategic insights and networking opportunities are unmatched.
CCW Europe Summit
5–7 October 2026 | Amsterdam, Netherlands
CCW Europe Summit is the flagship European edition of the Customer Contact Week portfolio, designed specifically for senior CX and contact center leadership. Unlike expo-led formats, this event is intentionally curated and discussion-driven, with a strong emphasis on peer learning.
It focuses on strategic themes such as AI adoption, digital trust, customer journeys, and organisational change. The audience typically includes heads of customer operations, CX directors, and digital transformation leaders from large European enterprises.
What sets CCW Europe apart is its intimate format and focus on executive-level challenges. If you’re navigating regulatory complexity, managing AI governance, or building business cases for transformation, the peer-to-peer discussions here offer real value.
Learn more about CCW Europe Summit
CCW UK Summit
October 2026 (TBC) | London, UK
The CCW UK Summit is a senior-level, invitation-led event tailored specifically to the UK contact center and CX market. Part of the wider CCW brand, it prioritizes depth of discussion over scale, with a strong focus on leadership challenges, regulation, trust, and AI governance.
The summit is aimed at C-suite and VP-level leaders responsible for customer operations, service strategy, and transformation. It is valued for its closed-door discussions and peer networking that address the unique challenges facing UK organisations, from data sovereignty to consumer duty regulations.
For UK-based CX leaders, this summit offers a rare opportunity to engage with peers facing similar market pressures and regulatory environments. The conversations here often lead to long-term strategic partnerships and shared learning.
Learn more about CCW UK Summit
ICMI Contact Center Expo
26–29 October 2026 | Orlando, Florida, USA
Founded by the International Customer Management Institute, the ICMI Contact Center Expo has a long history as one of the most practitioner-focused events in the industry. It is deliberately operational in nature, covering workforce management, QA, coaching, leadership development, and performance optimization.
The event is aimed primarily at contact center managers, directors, and frontline leaders rather than technology buyers alone. It is widely respected for its practical content, case studies, and skills-based sessions that address the day-to-day realities of running contact center operations.
If you’re focused on improving agent performance, optimizing schedules, or building coaching frameworks, ICMI delivers actionable insights you can implement immediately. The community here is deeply operational, making it ideal for managers seeking peer support and proven best practices.
Learn more about ICMI Contact Center Expo
Contact Centre & CX Expo
18–19 November 2026 | ExCeL London, UK
Contact Centre & CX Expo is the UK’s largest dedicated exhibition for contact center technology and operations. Evolving from earlier call center trade shows, it reflects the industry’s shift toward omnichannel, automation, analytics, and AI-driven service.
The event attracts a broad audience, including operations leaders, transformation teams, and technology buyers from mid-to-large organisations. Its strength lies in scale, accessibility, and exposure to a wide range of vendors and practical solution demonstrations.
For teams in the evaluation phase of technology selection, this expo offers an efficient way to compare platforms, meet vendors, and see live demonstrations in a single venue. The breadth of exhibitors makes it particularly valuable for organisations exploring emerging technologies.
Learn more about Contact Centre & CX Expo
CallCenter World (CCW Berlin)
November 2026 (TBC) | Berlin, Germany
CallCenter World (CCW) Berlin is Europe’s largest and longest-running dedicated contact center trade show, with a history spanning more than 25 years. It has grown alongside the European customer service industry, maintaining a strong operational and technology focus.
The event is particularly popular with contact center leaders from DACH and wider European markets. Its audience includes operations, IT, and CX professionals seeking practical solutions, platform comparisons, and insight into emerging service technologies.
CCW Berlin’s longevity and regional focus make it a cornerstone event for European contact center professionals. The mix of strategic content and vendor exhibitions provides a balanced experience for teams at different stages of their transformation journey.
AWS re:Invent
November 30 – December 4, 2026 | Las Vegas, Nevada, USA
AWS re:Invent is Amazon Web Services’ flagship annual conference and has become one of the most important events for cloud infrastructure, AI, and service innovation. First launched in 2012, the event attracts CTOs, CIOs, contact center architects, and digital transformation leaders exploring the future of cloud computing.
While re:Invent spans multiple domains, its relevance to contact center leaders has grown significantly with AWS’s Amazon Connect platform and AI-powered customer service tools.
For organisations considering Amazon Connect or exploring how AWS’s AI capabilities can enhance customer service automation, re:Invent provides direct access to product teams, reference architectures, and implementation case studies.
Learn more about AWS re:Invent
GITEX Global
7–11 December 2026 | Dubai, UAE
GITEX Global is one of the world’s largest technology exhibitions, founded in 1981, and has become a central hub for global discussions on AI, cloud, data, and digital transformation.
While not contact center specific, it plays a growing role in shaping CX and service innovation narratives, particularly in EMEA and emerging markets.
The event attracts CIOs, digital leaders, government bodies, and global technology vendors. It offers insight into macro technology trends impacting customer operations, from generative AI to edge computing and digital identity.
For CX leaders looking beyond the contact center bubble, GITEX provides valuable context on how broader technology shifts will influence customer service. The scale and diversity of exhibitors make it particularly useful for understanding how emerging markets are approaching CX innovation.
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