Home
Customer Analytics & Intelligence
Gartner Magic Quadrant for Voice of the Customer (VoC) Platforms 2026: The Rundown
AI & Automation in CX
Zendesk Moves to Acquire Forethought, Expand Agentic Service Capabilities
Contact Center & Omnichannel
From CRM Brain to CX Engine: Salesforce’s Bold Agentforce Contact Center Bet
Big CX News from Salesforce, Zendesk, NiCE & AWS
RingCentral and Spectrum Showcase AI-Powered RingCX and AI Conversation Expert at Enterprise Connect
Sprinklr’s Earnings Signal a Shift Toward AI-Native CX Platforms
ServiceNow and Cohesity Partner to Deliver Real-Time Recovery for Enterprise AI Agents
Oracle’s CX Growth Lags Despite AI-Powered Cloud Surge
Krisp Launches Customer Accent Conversion for Global Contact Centers
Microsoft’s Support for Anthropic Signals a Shift in AI Power Dynamics
RingCentral Unveils AIR Pro at Enterprise Connect: Next-Gen Voice AI for Customer Engagement
Five9 Expands Partner Ecosystem to Orchestrate the Multi-Agent Contact Center
UJET Introduces Agentic Experience Orchestration to Simplify Agent Workflows and Unify CX Systems
Nvidia Targets Contact Centers with Open-Source AI Agent Platform
Amazon Connect Wants to Kill Call Deflection as a Success Metric
Enterprise Connect 2026: Why CX Leaders Are Being Forced to Grow Up About AI
