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AI & Automation in CX
Cisco Nears $350M Deal for AI Security Startup – Should Contact Centers Be Paying Attention?
Security, Privacy & Compliance
Anthropic’s Project Glasswing Targets Rising Cyber Threats From Advanced AI Models Across Enterprise Software
Big CX News from Twilio, Salesforce, FCC, and Sprinklr
How IBM Is Using the Masters to Test the Future of Fan CX
Meta Introduces Muse Spark to Strengthen AI Across Its Products
The Forrester Wave Says AI Will Run Customer Service, CX Leaders Need A New Operating Model
Workforce Engagement Management
Five9 Deepens Its ‘Multi-Agent’ Play With Assembled Workforce Management
Community & Social Engagement
LinkedIn Faces Class-Action Lawsuits Over Alleged Browser Extension Scanning
Twilio Lands Biggest Enterprise Deal Ever, Voice AI Up 60%
Sprinklr Wants CX Leaders to Trust AI Agents With Proof, Not Promises
Enterprises Are Unlocking Efficient Performance Through High-Intent Reddit Conversations
Is AI Really Behind the Tech Layoff Wave? Benioff Says No
Customer Analytics & Intelligence
BMW Taps Customer Car Data to Power Safer, More Personalized Driving Experiences, Raising Privacy Questions
Tottenham Hotspur Connects Fan Data With Salesforce Service Cloud
Gartner Warns Enterprises Against Cutting Support Teams to Fund AI
Big CX News from Oracle, Salesforce, HubSpot & Microsoft
