Latest News

Customer Engagement & Journey Orchestration

Gartner Magic Quadrant for Communications Platform as a Service (CPaaS) 2026: The Rundown

Contact Center & Omnichannel​

Sprinklr Targets the CX Blind Spot With ViralMoment Deal

AI & Automation in CX

Salesforce’s AI Agents Are Now Outworking Its Human Support Teams

Security, Privacy & Compliance

TTEC Launches AI Security Platform to Address Rising Risks in Remote CX Operations

AI & Automation in CX

Big CX News from Zoom, Salesforce, Sprinklr & IBM

AI & Automation in CX

IBM and Red Hat’s $5BN Project Lightwell Open-Source Security Push Signals New CX Risk Priorities in the Mythos AI Era

CRM & Customer Data Management

“In Sales, We Still Scale” Salesforce Draws the Line on AI Replacing Sellers

Security, Privacy & Compliance

GCHQ Warns AI Cyber Threats Are Putting Customer Trust and Business Resilience at Risk

AI & Automation in CX

Talkdesk Launches Proactive AI Agents, Urges Leaders to Stop Reacting to the Market

Contact Center & Omnichannel​

Avaya and avatarin Extend AI CX Into Physical Service Environments

AI & Automation in CX

Sam Altman Softens Stance on AI Replacing Jobs, Says Some Human Work Will Endure

Customer Analytics & Intelligence

Capacity Launches AI Analytics Assistant As Conversational Analytics Moves Toward Predictive CX Decisioning

Marketing & Sales Technology

Why Brand Trust Matters More When AI Makes the Purchases

AI & Automation in CX

CommBank Tests AI Banking App Companion Backed by $1BN Security Investment

AI & Automation in CX

Fujitsu and Anthropic Put Human-in-the-Loop CX on Notice

Customer Analytics & Intelligence

Medallia’s Debt Scrutiny Raises A New CX Question: Can Your Customer Intelligence Platform Survive A Restructure?