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AI & Automation in CX
Genesys Report Reveals CX Loyalty Is Now At Make-or-Break
Oracle Widens Fusion Agentic Applications to More Builders with AI-Native Launch
Why Amazon’s Salesforce MCP Move Matters For CX
Service Management & Connectivity
Why Cancellation Friction Is Becoming a Major CX Liability
Big CX News from HubSpot, Microsoft, OpenAI & Anthropic
Security, Privacy & Compliance
Privacy Fears Could Push Half of Consumers Off Social Media, Raising Challenges for Customer Engagement
Zoom Brings AI Receptionist to Any Phone System – No Zoom Phone Required
Contact Center & Omnichannel
Cresta Targets Contact Center AI Deployment Gap
Frontier AI Is Getting More Powerful But CX May Need an Uber, Not a Boeing
Accenture Edge and Google Cloud Launch Agentic AI Solutions
Salesforce Commits $1 Billion Agentforce Investment to Switzerland
Microsoft Just Put Agentic AI Inside Every Sales and Service Conversation
Meta Brings AI Business Agent to WhatsApp to Power 24/7 Customer Service
CRM & Customer Data Management
“We Made a Mistake” – HubSpot Reverses Customer Data Enrichment Plan
Forget the Model Wars. Vendors Are Now Competing on Enterprise AI Deployment
First Fully Autonomous AI Ransomware Campaign Raises the Stakes for Enterprise Cybersecurity
