Customer experience is the most important thing for any business leader these days. Companies of all sizes are constantly looking for ways to differentiate themselves by giving clients more meaningful, valuable experiences.
Often, this means not only paying more attention to the needs of your clients, and collecting the right data, but also offering them the immersive interactions they want on their preferred channels. Fortunately for today’s under-pressure companies, solutions are emerging to make customer support opportunities more accessible for everyone.
REVE Chat is the latest all-in-one CX application that promises to help companies scale their lead generation, customer engagement, and support strategy. The AI-enabled platform helps businesses to connect with clients in more ways than ever before.
REVE Chat review: Features
REVE Chat is a live chat and customer engagement solution committed to helping companies master online sales and support. Customers already include brands like Telecom Network Malawi, and Telenor. The AI-enabled solution offers access to immersive features like live chat, bots, and even co-browsing, to help strengthen the customer experience.
Promising the next-generation in customer communication, REVE Chat helps companies to be active wherever their customers are. If you’re looking for a way to create a unified customer experience, REVE Chat’s multi-channel, intelligent platform has you covered. Features include:
- Co-browsing: Interact with customers in real-time on mobile apps, and websites for faster problem resolution and better outcomes
- Live Chat: Go beyond the standard phone call and connect with your customers and visitors in real-time for better online sales and support
- Easy management: Live chat software ensures that you can manage all of your customer conversations in the same space
- Video chat: Make the most of face-to-face interactions with video and voice chat through a single-click system
- AI chatbots: Engage visitors in self-service experiences with AI-powered chatbots that answer your questions in real-time
- Automation: Automate essential sales processes and pre-qualify leads to determine where you need to send them for further nurturing
- Multi-channel messaging: Connect with customers on the platforms that they prefer with tools like Telegram, Viber, and Facebook Messenger
- Chat API and SDK: Add messaging functionality in your mobile or web app for in-app messaging with the iOS and Android SDK
REVE Chat review: Benefits
REVE Chat is all about helping companies to strengthen their ties with customers and prospects through an immersive platform dedicated to interactions. The REVE Chat solution doesn’t just give customers better experiences, it empowers the customer service and sales teams too, by allowing them to access an easy-to-use landscape for successful customer support.
With REVE Chat, businesses can benefit from more streamlined customer conversations, supported by a powerful omni-channel strategy for messaging. Benefits include:
- Support Customers On Their Favourite Channels: Today’s clients want the freedom to interact with brands on the channels they like most. REVE Chat ensures agents can connect with customers through video chat, live chat, messaging apps, and co-browsing tools in the same place. You can leverage your customer support across multiple channels for personalised experiences at scale. There’s also support for omni-channel live chat and customer service enhancements across mobile apps, website, and social media
- Real-time Customer Engagement: REVE Chat provides a host of powerful tools to today’s businesses, including video chat, live chat, and co-browsing tools that unify engagement across various solutions, in one platform. You can provide one-to-one conversations for customers on your website, inside your mobile apps, or in your web apps. There’s also plenty of help with real-time support too
- Improve Sales Conversations: Live chat is the best communication channel for turning your website visitors into sales conversations and potential leads. Target your visitor with the right messages at the best time, with automated triggers that help to generate more conversions at scale. Companies get the tools they need to strengthen and unlock new sales opportunities, by delivering the meaningful moments their customers need
- Real time customer feedback: Allow your visitors and customers to rate their experience with your business after every conversation. This will give you a better overview of your team’s performance, and what you need to do to take your customer experience strategy to the next level. Through instant customer feedback, you can generate a better outcome for your company and your clients
- Interact in real time: With REVE chat, you can interact with your clients in real-time through the co-browsing application. Use a highlighter pen to draw attention to specific parts of a website and offer plenty of context for more engaging support and service experiences. Plus, you get access to video, voice, and live-chat while you’re co-browsing. It’s an easier way to engage with the customers that need your help
Who is REVE Chat For?
REVE Chat gives business leaders the tools they need to enhance the customer conversation in a way that’s both meaningful and measurable. Whether you’re inviting your clients into co-browsing sessions for more contextual support, or you’re hosting chat conversations on their favourite apps – your CX strategy evolves. With REVE Chat, you can deliver personalised moments across a host of channels, from your website, to mobile apps and social media.
By enhancing the conversations that businesses and customers can have, REVE offers a solution that goes beyond the standard customer service strategy. Teams can use REVE Chat for live chat experiences, in-app co-browsing and video conversations that support customers. However, you can also unlock the benefits of REVE Chat for sales and customer engagement too.
Live chat solutions for sales mean that teams can help customers to make confident decisions about the products and services that they need quickly. Customer engagement tools mean that you can engage and collaborate with your visitors using co-browsing and video chat for an experience that feels truly unique.
Transforming the Customer Conversation
In a world where amazing customer experiences are the key to success, REVE Chat is paving the way for a new future of engagement, support, and lead generation.
REVE’s complete suite of live chat, co-browsing, and video tools require no complex installations or maintenance. You can communicate instantly with your audience without having to worry about expensive initial investments, and downloads. Plus, with the SDK and API functionality, developers have the freedom to adapt their REVE solution to suit them.
Have you explored REVE chat yet? Let us know on social.
