Verint, the Customer Engagement Company ™, today announced that Vericast has chosen the Verint Customer Engagement Cloud Platform to enhance the agent and customer experience of its contact centres.
Vericast, a leading marketing solution company, together with its Harland Clarke contact centre solutions will help implement several applications in the Verint Cloud Platform, such as Speech Analytics, Workforce Management, Gamification and Knowledge Management. The merger will help increase agent engagement, efficiency and productivity
Barbara Riggan, VP of Technology, Vericast, said: “
We selected Verint due to the integrated nature of their solution and the holistic view they bring to customer, client and agent engagement.”
“We are confident that moving to this solution will provide improved experiences for our clients and their customers. Verint’s cloud platform provides on-demand scalability, allowing us to better serve our clients and their fluctuating needs and to be there when they need us”, adds Riggan.
Verint’s Customer Engagement Cloud Platform employs the latest advancements in AI-powered automation, engagement science and connected data across the enterprise. In order to meet ever-shifting consumer interactions and demands, the platform allows for building enduring relationships across dozens of channels, and millions of consumer interactions.
Verint’s SVP and GM Americas, Casey George said: “We are grateful for the opportunity to expand our relationship with Vericast through its Harland Clarke contact centre solutions.”
“In addition to providing a holistic, integrated, cloud-based solution, our team has extensive experience and a deep understanding of their business and customer needs. I look forward to following their continued success”, continues George.
Verint has experience working with the world’s most iconic brands, over 85 of the Fortune 100 companies, helping with building strong customer relationships by connecting work, data and experience across the enterprise. The company’s Customer Engagement portfolio utilises the latest advancements in AI and analytics to help customer close the engagement capacity gap.
