[24]7.ai has launched its Managed Customer Engagement (MCE), a fully managed model offering to drive CX transformation which can cut costs by more than 20%.
The end-to-end managed service, built on more than 20 years of contact centre operational expertise, helps companies overcome internal and external roadblocks to enhance service automation, stay ahead of the technology curve, and reduce cost per interaction—without a big upfront investment.
[24]7.ai leverages Engagement Cloud, its market leading platform, to uniquely blend AI automation and machine learning with human insight and experience to continually refine and enhance models, journeys, and experiences.
Rohan Ganeson, Chief Operating Officer for [24]7.ai, said: “MCE is the fastest way for companies to drive CX transformation and realize benefits.
“We have more than 20 years expertise combining technology and service models to drive best practices in customer experience. We have proven that MCE can drive more than 20 percent cost reduction while improving CSAT, and we have now packaged this for CX leaders to readily adopt.”
Early MCE deployments have shown that enterprises can reduce costs by more than 20 percent in the first year, with even greater cost savings as solutions are optimised.
With [24]7.ai’s MCE, business leaders can drive their CX strategy while [24]7.ai assists them by:
- Staying ahead of the curve: With [24]7.ai Managed Customer Engagement, companies always get the latest technology and best-in-class innovations—without having to upgrade or invest in new solutions. Staying at the forefront of customer expectations and industry advances is built into the [24]7.ai business model
- Continually improving outcomes: Take advantage of ongoing optimization for both automated experiences and agent services. [24]7.ai monitors interactions and ensures that visitors/consumers are being routed to the best channel based on intent, while finding new ways to increase automation and augment agent interactions. [24]7.ai promises to outperform other providers on all key customer service metrics
- Driving higher ROI: Companies can reduce the overhead cost of managing multiple vendors and get more bang for their budgets with a single point of control. Increased automation and ongoing optimization lower costs even more by increasing self-service containment, shortening average handle time (AHT), and reducing cost per resolved contact (CPRC). With [24]7 Managed Customer Engagement, companies can get to market faster with ready-to-deploy solutions and global customer expertise
With [24]7.ai’s MCE, companies now have a single partner to help manage and transform their brand’s customer engagement from channels, technology, agents, while leveraging best practice to accelerate their CX transformation.
