Ytel has expanded its powerful CPaaS Platform API capabilities by launching no code Workflow software for end-users.
The solution sees users in any company able to easily create communications engagement workflows for sending/receiving SMS and voice calls with complete flexibility.
Ytel’s Workflow software enables engagement through multiple communications nodes, including tracking and webhooks for integrations with third-party software.
By using the tracking capabilities of Workflow, clients can orchestrate conversations and visually manage engagement paths for texts and voice calls, as well as, dynamically route these conversations to the most optimal and appropriate destination.
Matt Grofsky, CTO of Ytel, said: “Our Workflow software is powerful and allows any client to manage both complex and straightforward communications visually, no technical expertise needed.
“It’s the perfect complement to any communications software, including our Contact Centre. Ytel’s CPaaS Platform serves Mid-size and Enterprise size companies, and our Workflow software has been a game-changer.”
Using Ytel’s CPaaS comprehensive all-in-one Platform, its Workflow software enables clients to:
- Provision and manage local phone numbers in any area code over 98% of the US
- Use standard or vanity toll free phone numbers for brand awareness
- Assign analytics to your phone numbers such as campaign, medium, source and tags
- Record calls by phone number automatically
- Track inbound text messages by keywords or by conversations on phone numbers
- Use contact and source information to route calls and text messages to desired destinations
- Route calls and text messages based on agent availability and skills
- Reporting suited for any company’s needs
