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Contact Center
Most CX Practitioners Agree: Governments Should Mandate Humans-Led Customer Service
NICE Launches an Online Calculator That Estimates Contact Center AI Savings
Customer Data Platform
Twilio Closes Its Largest Segment Deal Ever
Conversational AI
Google Is Creating a Chatbot That Will Take Calls on Your Behalf
Verint Plans to Hire 1,000 Employees, Expands Its Global Innovation Center
When CCaaS & CPaaS Converge, Customers Win
Big CX News from Google, Cisco, HubSpot, & Pega
Voice of the Customer
Sprinklr Integrates with Bluesky for Publishing Content & Deeper Analytics
Deepgram’s Shortcut Beckons the Future of Personalized AI Assistants
Contact Center Trends for 2025: What’s Hot and What’s Not?
CX TV
Big CX News – The Latest on ServiceNow’s Hiring Push, Verint’s Acquisition Spree, & Microsoft
The Role of Acoustic Technology in the Modern Contact Center
Copilots & Virtual Agents: Where Should They Fit in Your CX Strategy?
Transforming Contact Centers with AI: Insights and Innovations
