Home → Dual (both)
RingCentral Acquires CommunityWFM, Boosts Its Contact Center Platform
CRM & Customer Data Management
Big CX News from Salesforce, ServiceNow, HubSpot & Microsoft
Contact Center & Omnichannel
Microsoft Completes a Big Move to Converge CCaaS and UCaaS
Why AI Buying Takes Too Long – and How to Speed It Up
Customer Analytics & Intelligence
The SalesLoft Drift Chatbot Is Set to Go Offline After Customers Suffer Big Breaches
CX TV
The Latest on Thoma Bravo Rolling Up Verint, Salesforce’s Acquisition Streak, & More
Klarna Redeploys Staff to Customer Service, Pulls From Marketing, Engineering, and Legal Teams
NVIDIA CEO: We’ll Be Busier in the Future Than We Are Right Now
Can AI Solve Accent Bias in CX? The Ethics of Voice Tech
ServiceNow Hasn’t Cut Its Customer Service Headcount, Despite Deflecting 75% of Cases
Big CX News from Verint, Accenture, Google & Avaya
Google Is Building AI Mode Agents to Automate Customer Support Tasks
Over a Million Records Stolen in Latest CRM Breach After Google & Workday Incidents
Big CX News from Microsoft, Salesforce, Lenovo & Zoom
Microsoft Steps Toward “Fully Autonomous Contact Centers” with a New-Look AI Agent
Lenovo’s Customer Service AI Chatbot Got Tricked Into Revealing Sensitive Information. Here’s How.
