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Customer Analytics & Intelligence
Miratech on AI Mayhem: Five Big Mistakes Companies Are Making with AI
CRM & Customer Data Management
No More “Ifs”: Why AI Is Now a Non-Negotiable for Government Customer Service
Salesforce to Snap Up Waii, Boost Data Cloud & Tableau Next
Contact Center & Omnichannel
AI Maturity: The Hidden Differentiator in Modern Contact Centers
Microsoft vs. Salesforce: How Do They Compare on CRM?
HubSpot Has Rebuilt Its Funnel, and It’s Working
Apple Releases a Customer Support Agent, But Should Have Much Greater Ambitions
The Big $1.5BN ServiceNow and Salesforce Investment in Genesys: 3 Hot Takes
RingCentral Recommits to NiCE, Explains Where Its Own CCaaS Solution Fits
Salesforce to Acquire Bluebirds, Continues to ‘Agentify’ the Enterprise
Customer Experience Management: Trends, Tips, & Tools
“Totally, Totally Gone”: OpenAI CEO Sam Altman Predicts the End of Human Customer Service
Five9 Lays Off Three Senior Execs with Broader Jobs Cuts to Come, Sources
NiCE to Acquire Cognigy for $995MN, Wants to “Set a New Standard” for AI in Customer Experience
Salesforce Channels Is a Big Step In Converging CRM & UCaaS
Zendesk Gives Its Resolution Platform a Major Makeover, Rolls Out 30+ New Capabilities
