Home
Francesca Roche is a Technology Journalist for CX Today
Security, Privacy & Compliance
Cisco Reveals Security and Safety Framework for Enterprise AI Readiness
AI & Automation in CX
CX Trends 2025 Part 3: When AI Knows You Better Than You Know Yourself: Personalization Reaches Its Inflection Point
Service Management & Connectivity
Freshworks Acquires FireHydrant to Target Incident Management Unification
Zoom Launches AI Companion 3.0, Expands its AI Strategy
Microsoft Invests $36.5BN into India and Canada for AI Initiative, Expanding Local Customer Services
ServiceNow to Modernize Canada’s Public Sector with AI Deployment Services in $100MN Investment
IBM Acquires Confluent at $11BN to Boost Real-Time Data Accessibility
CRM & Customer Data Management
2025 CX Trends Part 2: AI’s Data Problem: Why 2026 Will Be the Year Organizations Stop Chasing Features and Start Fixing Infrastructure
IBM and Riyadh Air Collaborate to Launch AI Native Customer Travel Services
Agentforce Becomes Salesforce’s “Fastest Growing Product Ever”
Uncategorized
Vodafone, EE, O2 and Three £1.1BN Lawsuit Highlights Customer Loyalty Exploitation Issues
Virgin Media Faces £23.8MN Fine After Placing Its Vulnerable Customers At Risk
Zendesk and Microsoft Targets The Small Business Market in Latest Partnership
2025 CX Trends Part 1: How Agentic AI is Set to Deliver on Decades of Broken Promises
Deepdesk Introduces Its Travel-Friendly AI Approach For Complex Automation
8×8 Enhances Security and Privacy Portfolio For Secure Customer Data Handling
