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Francesca Roche is a Technology Journalist for CX Today
Service Management & Connectivity
ServiceNow Expands Vision For AI Transformation
Workforce Engagement Management
Businesses Are Still Struggling to See ROI Benefits From AI Investment, IBM and Teradata Discover
CX Trends
Salesforce Report Reveals 119% Upsurge in AI – Are Customers More Willing to Interact With AI Agents?
Customer Engagement Platforms
SAP Finds Silver CX Lining in Revenue Dip
Security, Privacy & Compliance
Microsoft Faces Legal Action After Allegedly Misleading 2.7 Million Copilot Customers
CRM & Customer Data Management
Talkdesk Expands Its AI Focus With Copilot and CX Data Partnership
Gartner Reveals Top Tech Trends For 2026
Twilio Launches Its Customer Engagement Platform, Promises to Transform Customer Data Quality
Customer Analytics & Intelligence
When Reality Fails to Meet Expectation: Sprinklr Study Uncovers Huge CX Flaw
Dreamforce 2025: Reflecting on Benioff’s AI Insights
Using CRM Pricing Models in the AI Era, What’s Going to Change?
Oracle Releases $1.5bn AI Data Platform to Help Bridge the Gap Between GenAI & Enterprise Data
Contact Center & Omnichannel
Klarna Rethinks CRM AI Strategy by Partnering With Google Cloud
Cisco Introduces the Webex Contact Center for Salesforce
Vonage Launches Fraud Detection Tool for Salesforce Amid Spike of Attacks
77% of Customer Support Leaders Feel Pressure from Execs to Deploy AI, Finds Gartner
