Francesca Roche

Contact Center & Omnichannel​

77% of Customer Support Leaders Feel Pressure from Execs to Deploy AI, Finds Gartner

Contact Center & Omnichannel​

Dialpad Launches an Agentic AI Platform, Calling It a ‘World First’ for Customer Service

Contact Center & Omnichannel​

Avaya Lays Off 30% of Staff at Key India Hub, Reports

CRM & Customer Data Management

Discord Joins List of Companies Hit by CRM Breaches After Attack on Its Zendesk Implementation

Contact Center & Omnichannel​

BT and Infobip Aim to Unify the Contact Center Space

Contact Center & Omnichannel​

The Latest BIG News from Cisco, Salesforce & Accenture

CRM & Customer Data Management

Microsoft Deepens Talkdesk Integration in Latest Partnership

CRM & Customer Data Management

Sprinklr Launches Three New AI-Powered Innovations – How Do They Work?

Contact Center & Omnichannel​

Accenture Lays Off 11,000 Staff as Part of AI Reskilling Strategy

Contact Center & Omnichannel​

The Latest BIG News from ISG, Thoma Bravo, Talkdesk, & Verint

CRM & Customer Data Management

Pega Promises Predictable & Trustworthy Customer Service AI Agents

CRM & Customer Data Management

The Best Defence Is a Good Offence: Why Salesforce Is Fortifying Its CRM with CrowdStrike

CRM & Customer Data Management

Oracle Appoints Two New co-CEOs: So What?

Workforce Engagement Management

Verint Unveils New Specialized Bots, Expands Its Contact Center Workforce Management Porfolio

Contact Center & Omnichannel​

Genesys Scoops Its Second-Largest CCaaS Win Ever

Contact Center & Omnichannel​

OpenAI CEO Sam Altman Now Claims AI Will Take Customer Service Jobs First