Home → Archives for Francesca Roche
Francesca Roche is a Technology Journalist for CX Today
AI & Automation in CX
Cisco Outlines Strategy to Help Customers Struggling With AI Adoption
AI Agents For Customer Support: Trends, Predictions & Providers
Service Management & Connectivity
ServiceNow and NTT DATA Expand Partnership to Deliver Global Agentic AI Solutions
CRM & Customer Data Management
HubSpot Increases Customer Base With Multi-Hub Strategy
Event News
Contact Center Expo UK 2025 – What to Expect
Security, Privacy & Compliance
Amazon Sues Perplexity for Allegedly Misusing Its AI Shopping Tool
RingCentral Increases AI Product Launch to Beat $100MN Target Before 2026
Customer Analytics & Intelligence
AWS Suggests Third-Party Agents Are Yet To Deliver Acceptable Customer Experience
ServiceNow Expands Vision For AI Transformation
Businesses Are Still Struggling to See ROI Benefits From AI Investment, IBM and Teradata Discover
CX Trends
Salesforce Report Reveals 119% Upsurge in AI – Are Customers More Willing to Interact With AI Agents?
Customer Engagement Platforms
SAP Finds Silver CX Lining in Revenue Dip
Microsoft Faces Legal Action After Allegedly Misleading 2.7 Million Copilot Customers
Talkdesk Expands Its AI Focus With Copilot and CX Data Partnership
Gartner Reveals Top Tech Trends For 2026
Twilio Launches Its Customer Engagement Platform, Promises to Transform Customer Data Quality
