Home → Archives for Ian Taylor
Contact Center & Omnichannel
8×8 – World-Class Team Accelerates Innovation in Cloud, CC & Collaboration
8×8 – New Capabilities for Contact Centres to Deliver Enhanced CX
Customer Analytics & Intelligence
Oak Expands Reseller Sales Opportunities with New Appointments
Enghouse Interactive Releases Communications Center Software 10.0
Aeriandi Expands Secure Voice Services To Offer NICE Nexidia Analytics
GreenKey & Red Box Partner to Launch Integrated Trading Solution
Westcon Receives Enghouse Interactive Award For Outstanding Growth
5 Things Not To Miss: When Mapping Your Customer Journey Transformation
2017 and The Rise of Bots: Is This the Year of AI?
Aeriandi Study Highlights Brexit Confusion Over MiFID II Compliance
Info On Hold Launches its New Audio Web Tool for Dealers
The FCA and Call Recording: A Short Guide
5 Good Reasons to Choose Akixi
Vonage & inContact Provide Exceptional CX with Cloud Contact Centre
How One Apple Announcement Impacted The Way We Will All Talk With Customers
Cloud vs On-Premises: The Struggle for Call Recording Laid Bare
