Home → Archives for Ian Taylor
Contact Center & Omnichannel
8×8 – World-Class Team Accelerates Innovation in Cloud, CC & Collaboration
8×8 – New Capabilities for Contact Centres to Deliver Enhanced CX
Customer Analytics & Intelligence
Oak Expands Reseller Sales Opportunities with New Appointments
Enghouse Interactive Releases Communications Center Software 10.0
Aeriandi Expands Secure Voice Services To Offer NICE Nexidia Analytics
Westcon Receives Enghouse Interactive Award For Outstanding Growth
GreenKey & Red Box Partner to Launch Integrated Trading Solution
2017 and The Rise of Bots: Is This the Year of AI?
5 Things Not To Miss: When Mapping Your Customer Journey Transformation
Aeriandi Study Highlights Brexit Confusion Over MiFID II Compliance
Info On Hold Launches its New Audio Web Tool for Dealers
The FCA and Call Recording: A Short Guide
5 Good Reasons to Choose Akixi
Vonage & inContact Provide Exceptional CX with Cloud Contact Centre
How One Apple Announcement Impacted The Way We Will All Talk With Customers
Cloud vs On-Premises: The Struggle for Call Recording Laid Bare
