Home → Archives for Ian Taylor
Customer Data Platform
Tollring Makes GDPR Compliance Easy for the Channel
Contact Center
Avaya a Leader in Gartner 2018 MQ for Contact Centre Infrastructure
Intelligent Reporting from IPCortex Creates Differentiation & Opportunity
Oak Innovation Heads for France in a £500 Car for SpecialEffect Charity
Workforce Engagement Management
NICE Announces AWFO 2.0 to Drive Employee Engagement
Genesys PureCloud Expands Voice Options for Businesses in Ireland
Five9 Spring Release 2018: Practical AI for the Contact Centre and More
Three Benefits of Fully Integrating Your Business with Your Contact Centre
NewVoiceMedia Named in FT 1000 list of Europe’s fastest-growing companies
Tollring’s Intelligent Analytics Stops Telecoms Fraud
NICE Expands on Amazon Lex’s Self-Service Capabilities
GDPR: Building Trust and Transparency in Business
Diabolocom Enters UK with Omnichannel Contact Centre Cloud Solution
Tollring Invests in the Business in Preparation for Growth
Automation and Proactive Customer Service: The Key Role of Technology
Enhance Agent Productivity & CX with NICE Robotic Automation
