Home → Archives for James Stephen
Conversational AI
Court Orders Air Canada to Pay Out for Chatbot’s Bad Advice
Contact Center
evaluagent Launches a New Platform for More Prescriptive Contact Center Quality Assurance
Loyalty Management
Verizon Launches a Dedicated Customer Experience Organization
Webex Contact Center with AI Assistant Available Soon in Beta
Voice of the Customer
‘Poor Customer Service Costs $3.7 Trillion Per Year’
8×8 CEO Declares Revenue Rock Bottom Is Close, Announces New CX Product Line
656 Customer Service Employees Told to Take Off at American Airlines
CRM
Zendesk Is 43 Percent Cheaper Than Salesforce Service Cloud, Finds Nucleus Research
SnapLogic Releases “Industry-First” GenAI Builder to Enhance Chatbot Experiences
SAP Announces Mass Restructure, Aims to Reskill 8,000 Employees
Workforce Engagement Management
Verint Bids to Boost Contact Centre Recruitment with an Interviewing Bot
NICE Drops an “Aggressive” Marketing Campaign for Enlighten AI
Five9’s Intelligent CX Platform Is Now Available on Google Cloud Marketplace
Customer Data Platform
600 Job Losses Loom After Birmingham City Council’s Spectacular ERP Fail
Vodafone Teams Up with Microsoft to Transform Customer Experiences with GenAI
Salesforce Refutes Reports of a Hiring Freeze
