Home → Archives for Rebekah Carter
Contact Center & Omnichannel
The State of CX in the Transportation Landscape in 2022
Forsta Introduces a Predictive Net Promoter Score
Infobip Creates New Chatbot Solution for Uber
Puzzel Acquires S2 Communications
Customer Analytics & Intelligence
Twilio Expands Its Customer Engagement Platform
Vonage Explores the Business Impact of Changing Customer Expectations
Genesys Unveils a New R&D Center in Galway
Gartner: Worldwide Public Cloud Spending to Reach $600 Billion in 2023
Salesforce Unveils Updates to Tableau
10 Ways Conversational Analytics Can Enhance Contact Center Performance
Customer Engagement Platforms
Black Friday Demand Ramps Up: Are You Ready?
How Can CX Vendors Reduce Emissions? Avaya Unveils Its Approach
Top 5 Use Cases for CX in the Healthcare Industry for 2022
Integrity and Authenticity Matter in Social CX
Oracle Introduces a New Applications Platform
How Biometrics Drives Quality Customer Experiences
