Home → Archives for Rebekah Carter
AI & Automation in CX
When AI Backfires: The Hidden Reputational Risk That Can Erode CX Overnight
Customer Analytics & Intelligence
What Is Customer Feedback Management?
Customer Engagement Platforms
Retail Automation: How AI Powers the Consumer Experience
AI Hallucinations Start With Dirty Data: Governing Knowledge for RAG Agents
AI Governance Oversight or Brand Meltdown: Catching AI Before It Goes Rogue
Uncategorized
Customer Loyalty Management Gets Intelligent
Contact Center & Omnichannel
7 Phrases That Calm Angry Customers Down (Without Saying “Calm Down”)
Cost-Per-Resolution: The CX Power Metric CFOs Are Betting On
Real-Time Customer Journey Orchestration: How to React and Adapt in the Moment
Service Management & Connectivity
Personalization in Travel: How Berlin Airport Turns Data and AI Into Real Passenger Value
Measuring the ROI of Workflow Automation
Solving Customer Journey Fragmentation with Unified Workflows
Trust in AI: How Customer Confidence Defines the Future of CX Automation
Smart CX Automation: What to Automate First for Maximum ROI and Customer Trust
Explainer: What Workforce Engagement Management Is
Marketing & Sales Technology
Explainer: How CRM Automation Can Drive ROI Across Sales, Marketing, and Service
