Home → Archives for Rebekah Carter
Loyalty Management
7 Tips for Handling Vulnerable Customers in the Contact Center
Contact Center
6 Reasons to Invest in Outsourced CX Solutions for 2024
Deepfakes in the Contact Center: Are You Ready?
Conversational AI vs Generative AI: Which is Best for CX?
What’s New In CCaaS? 10 Trends Tearing Through the Industry
6 Contact Center AI Truths They Don’t Want You to Know
Microsoft-Centric Contact Center: A Unified Approach with Dynamics, Teams, Office 365, and AI
Workforce Engagement Management
Slack Sales Elevate Transforms Team Performance
Customer Data Platform
8 Conversational Analytics Use Cases You Didn’t Know Were Possible
Unlocking Customer Potential: Customer Lifetime Value Definition, Formula, and Best Practices
Genesys vs. Amazon Connect vs. MaxContact: Which CCaaS Option Is Best for You?
The Modern Contact Center Stack: What Does It Look Like?
CRM
What is Microsoft Sales Copilot? Microsoft Copilot for Sales
6 Major CPaaS Market Trends for CX Leaders in 2024
Proactive Customer Service: Definition, Examples and Strategies
7 Reasons to Invest in CPaaS Solutions for CX in 2024
