Home → Archives for Sandra Radlovački
Sandra is a CX Today journalist
Conversational AI
Cogito Updates its Emotion AI Software
Customer Data Platform
Merkle Launches an Identity Resolution Platform
Contact Center
Vonage Chosen by Digital Banking Firm to Improve CX
Webhelp Acquires Grupo Services
‘BYOD Should be Part of Every Contact Centre Offering’
Outbound Calls Made Intelligent with Voice Intelligence
BIG CX NEWS from Zoom, Five9, and Dialpad
‘Many People Still See Conversational AI as Bots’
‘AI Misconceptions are Slowing Down Adoption’ – Talkdesk
SuccessKPI and LiveVox Announce Partnership
Pindrop Releases New Customer Authentication Features
Five9 Discusses Its European Expansion Plans
Talkdesk Announces a New Cloud Customer Service Solution for Retail
Tethr Offers a Free Trial of Its Conversation Intelligence Solution
LiveVox Now Available on Salesforce AppExchange
Workforce Engagement Management
ServiceNow Acquires Hitch
