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William Smith is a technology journalist with an interest in writing about CRM, feedback, helpdesk and loyalty solutions.
CRM & Customer Data Management
Salesforce Announces New Slack Integrations
Terzo Vendor Relationship Management Debuts From Stealth
Plannuh Marketing Platform Debuts Salesforce Integration
Event News
Salesforce, Slack Hail Partnership at Digital HQ Event
Customer Engagement Platforms
Aforza Raises $22mn for Consumer Goods Software
Contact Center & Omnichannel
Capacity, Citeline Connect Ally on AI Trial Recruitment
AudioCodes: AI Voice Automation’s Contact Centre Role
Uncategorized
Thought Industries Integrates Bongo Video Assessments
Genesys Updates Cloud CX AI and Automation Capabilities
Medallia Report Frames Retail Consumer Behaviour Future
Talkdesk Valued at $10bn+ Following $230mn Round
Cirrus Insight Launches Integration Partner Programme
Salesforce to Launch Business Content Streaming Service
Gartner Magic Quadrant for CCaaS 2021
Digital Experience Firm FullStory Raises $103mn Round
Ada Launches Self-Service Smart Search Solution
