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William Smith is a technology journalist with an interest in writing about CRM, feedback, helpdesk and loyalty solutions.
Salesforce Announces New Slack Integrations
Terzo Vendor Relationship Management Debuts From Stealth
Marketing & Sales Technology
Plannuh Marketing Platform Debuts Salesforce Integration
Event News
Salesforce, Slack Hail Partnership at Digital HQ Event
Customer Engagement Platforms
Aforza Raises $22mn for Consumer Goods Software
Contact Center & Omnichannel
Capacity, Citeline Connect Ally on AI Trial Recruitment
AudioCodes: AI Voice Automation’s Contact Centre Role
Uncategorized
Thought Industries Integrates Bongo Video Assessments
Genesys Updates Cloud CX AI and Automation Capabilities
Medallia Report Frames Retail Consumer Behaviour Future
Talkdesk Valued at $10bn+ Following $230mn Round
Cirrus Insight Launches Integration Partner Programme
Salesforce to Launch Business Content Streaming Service
Gartner Magic Quadrant for CCaaS 2021
Digital Experience Firm FullStory Raises $103mn Round
Ada Launches Self-Service Smart Search Solution
