Home → Archives for William Smith
William Smith is a technology journalist with an interest in writing about CRM, feedback, helpdesk and loyalty solutions.
CRM & Customer Data Management
Allego Launches Digital Sales Rooms
The Past, Present and Future of CRM
Contact Center & Omnichannel
Worldline Rolls Out Cloud Contact Centre Solution
Workforce Engagement Management
Calabrio Extends Cloud WEM Platform to Southeast Asia
Customer Engagement Platforms
EVRYTHNG, Connected Fanatics Partner on Fan Experiences
Intercom Study Finds Messenger-Based Support Preference
Talkdesk Debuts Financial Services Contact Centre Offer
Freshworks Survey Highlights COVID-19 SMB Digitalisation
Resolve Acquires IT Automation Platform Ayehu
Genesys Publishes Sustainability Report
Jorsek Expands easyDITA Knowledge Management Platform
Uncategorized
Qualtrics Launches New Digital Experience Solutions
Contentstack Content Experience Platform Raises $57.5mn
Intermedia Launches API for Communications CRM Integration
Membrain CRM Adds Oneflow E-Signing Integration
Salesforce Introduces AI Relationship Research Agent
