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William Smith is a technology journalist with an interest in writing about CRM, feedback, helpdesk and loyalty solutions.
Allego Launches Digital Sales Rooms
The Past, Present and Future of CRM
Contact Center & Omnichannel
Worldline Rolls Out Cloud Contact Centre Solution
Calabrio Extends Cloud WEM Platform to Southeast Asia
Customer Engagement Platforms
EVRYTHNG, Connected Fanatics Partner on Fan Experiences
Intercom Study Finds Messenger-Based Support Preference
Talkdesk Debuts Financial Services Contact Centre Offer
Freshworks Survey Highlights COVID-19 SMB Digitalisation
Resolve Acquires IT Automation Platform Ayehu
Genesys Publishes Sustainability Report
Jorsek Expands easyDITA Knowledge Management Platform
Uncategorized
Qualtrics Launches New Digital Experience Solutions
Contentstack Content Experience Platform Raises $57.5mn
Intermedia Launches API for Communications CRM Integration
Membrain CRM Adds Oneflow E-Signing Integration
Salesforce Introduces AI Relationship Research Agent
