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William Smith is a technology journalist with an interest in writing about CRM, feedback, helpdesk and loyalty solutions.
Customer Analytics & Intelligence
Verint: COVID-19 Shifts Customer Banking Journey
CRM & Customer Data Management
Vendasta Announces $99mn Funding Round for SMB Technology
Unanet Launches Government Contractor CRM
Contact Center & Omnichannel
KMS Lighthouse Knowledge Management Debuts on Azure
Uncategorized
Qualtrics Debuts Spotlight Insights for Employee Feedback
Black Knight to Acquire Mortgage Industry CRM Surefire
CRM Platforms: CX Today Expert Round Table
Predictive Personalisation Startup Breinify Raises $11mn
Event News
Salesforce Plans Joint Digital and In-Person Dreamforce
Tencent Highlights Role of CRM in Profitable Q1
Atento Launches Remote Working CX Agent Hub
Yalo Raises $50m Series C for Conversational Commerce
Zammo Conversational AI Launches on Microsoft Azure
Qualified Salesforce Platform Raises $51mn
Hyro Raises $10.5mn Conversational AI Funding Round
MiaRec Launches Contact Centre Reporting Tool
