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William Smith is a technology journalist with an interest in writing about CRM, feedback, helpdesk and loyalty solutions.
Customer Analytics & Intelligence
Digital Experience Platform Optimizely to Acquire Welcome
CRM & Customer Data Management
HubSpot: Why Scaling Companies Need To Balance CX Technology With the Human Touch
Contact Center & Omnichannel
8×8 to Acquire Fuze in $250mn Deal
Hybrid Working: Overcoming Contact Centre Leaders’ Concerns
Workforce Engagement Management
RingCentral: 25% Will Look for New Job if Forced Back to Office
Salesforce Appoints Co-CEO Alongside Q3 Results
Event News
AWS re:Invent: Day 1 Roundup
Customer Engagement Platforms
Zwipe Launches Biometric Customer Enrolment Solutions
Genesys Appoints New Chief Information Officer
CMA Receives Commitments on Google’s Privacy Sandbox
SAS: 87.9% Feel Shopping Experience Improved During Pandemic
Meeting Customer Expectations on Black Friday
Calabrio: Award-winning Case Studies for How Interaction Analytics Turns Data into Results
Uncategorized
aytm Launches Automated Shelf Impact Testing Product
AiFi, Carrefour, Partner on Concept Convenience Store
Adwerx Secures $14.5mn for CRM Advertising Platform
