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William Smith is a technology journalist with an interest in writing about CRM, feedback, helpdesk and loyalty solutions.
Customer Data Platform
Digital Experience Platform Optimizely to Acquire Welcome
CRM
HubSpot: Why Scaling Companies Need To Balance CX Technology With the Human Touch
Contact Center
8×8 to Acquire Fuze in $250mn Deal
Hybrid Working: Overcoming Contact Centre Leaders’ Concerns
Workforce Engagement Management
RingCentral: 25% Will Look for New Job if Forced Back to Office
Salesforce Appoints Co-CEO Alongside Q3 Results
Event News
AWS re:Invent: Day 1 Roundup
Loyalty Management
Zwipe Launches Biometric Customer Enrolment Solutions
Genesys Appoints New Chief Information Officer
CMA Receives Commitments on Google’s Privacy Sandbox
SAS: 87.9% Feel Shopping Experience Improved During Pandemic
Meeting Customer Expectations on Black Friday
Calabrio: Award-winning Case Studies for How Interaction Analytics Turns Data into Results
Voice of the Customer
aytm Launches Automated Shelf Impact Testing Product
AiFi, Carrefour, Partner on Concept Convenience Store
Adwerx Secures $14.5mn for CRM Advertising Platform
