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William Smith is a technology journalist with an interest in writing about CRM, feedback, helpdesk and loyalty solutions.
Voice of the Customer
Medallia Becomes McLaren F1 Official Feedback Partner
Contact Center
Genesys: Disconnect in Consumer and Business CX Priorities
Language Operations: Multilingual Support With AI
Loyalty Management
Oracle: Consumers Starting Holiday Shopping Earlier
Lakeside Software Debuts Prevent for Proactive IT Support
CRM
Covideo, AutoMiner Partner on Integrated Video Messaging
UK Startup Employees Prioritise Mental Health and Wellbeing Support
Raydiant, Walls.io Partner on Physical Social Media Walls
Samsung Implements Yext Support Answers AI Search
EY Study: Empathetic Leadership Creates Employee Loyalty
Workforce Engagement Management
Hibob Raises $150mn Series C for HR Platform
Customer Data Platform
QBox, Cognigy Partner on Conversational AI Testing
Thought Industries Debuts Customer Learning Accelerator
HubSpot Announces $100mn CRM Platform Fund
SupportLogic Announces $50mn Series B Round
Replicant: Poor Service Impacts Consumer Brand Loyalty
