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William Smith is a technology journalist with an interest in writing about CRM, feedback, helpdesk and loyalty solutions.
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Limeade: 40% Employees Cite Burnout for Departure
Customer Engagement Platforms
Blueshift Extends SmartHub CDP for Omni-Channel CX
BlueRush, Doxim Partner on Digital Video Experiences
Contact Center & Omnichannel
Best Practices for Managing Agents Through Change
Simplr: Brands Unprepared for Holiday Customer Service
Customer Analytics & Intelligence
Speech and Text Analytics: CX Today Expert Round Table
Haptik Launches Contact Centre AI Agent Assist Offering
Joyned Raises $4mn for Social Shopping Experiences
CRM & Customer Data Management
People.ai Releases PeopleGlass+ CRM Interface
Five9: Reimagining CX with a Digital Workforce
Leena AI Raises $30mn for Employee Experience Platform
Workforce Engagement Management
Explorance: 53% US Millennials Looking for New Job
Rybbon, Medallia Partner on Boosting Survey Response Rates
Amperity Updates Customer Data Platform
CallMiner Combines Platform with Microsoft Azure Speech to Text
Enterprise Connect: AWS Debuts Amazon Connect Features
