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Contact Center
Salesforce Lets Contact Center Genie Out the Bottle, Promising Next-Level CX Automation
Five9 Announces Salesforce Integration as Companies Scramble to Consolidate Tech Stacks
Companies Brace as Downturn Hits CX Industry
Adobe Smashes Revenue Records, Tapping into CXM Growth with Experience Cloud
Twilio Lays Off 11 Percent of Its Workforce
Daon IdentityX Is Now Available on Genesys AppFoundry
Banking-as-a-Service Tipped to Reform Customer Experience in Finance and Beyond, Says Gartner
Verint Records a 30 Percent Increase in Cloud Revenue, Defying the Economic Downturn
Agents’ Attitude, Not Speed, Is Key During Cost-of-Living Crisis, Twilio Research Finds
Twilio Dominates the CPaaS Market, says RiverPark Funds
EvaluAgent Is Now Available on Red Box
CCaaS Market to Double in Five Years, Report Says
Five9 to Sell Data Analysis Platform Aceyus VUE on its CX Marketplace
CRM
Inflation Hits CX Companies, with Salesforce the First to Batten Down the Hatches
Avaya’s CEO Discusses Its “Crown Jewel”, Job Cuts, and “Innovation Without Disruption”
Infobip Adds WhatsApp and SMS Integrations to HubSpot
