Dan Miller

CRM

Zendesk Gives Its Resolution Platform a Major Makeover, Rolls Out 30+ New Capabilities

CRM

ServiceNow Dismisses Concerns Over Its Moveworks Acquisition, Fires a Warning to the CRM Industry

Contact Center

Vodafone’s New “Just Ask Once” Feature Is a Step Toward Single-Channel Customer Service

CRM

SAP Plans to Hire “Several Thousand” Employees Before Year-End

CRM

The Customer Experience Management Advanced Buyers Guide 2025: 7 Top Takeaways

Conversational AI

NiCE CEO: “We’re Not Just Partners; We’re Co-Building with AWS, ServiceNow & Snowflake”