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Contact Centre
Cirrus Becomes the Latest CX Vendor to Launch a Copilot
Unifying CCaaS & UCaaS – CX Today Roundtable
CRM
Gartner Magic Quadrant for Sales Force Automation (SFA) Platforms 2023
Data & Analytics
Gartner Magic Quadrant for Cloud ERP for Service-Centric Enterprises 2023: The Rundown
The Latest BIG News from Genesys, Salesforce, Sprinklr, Microsoft, & AWS
“Thousands” of Microsoft Customer Service Agents Test Copilot
New Microsoft Dynamics 365 Customer Insights Is Generally Available
The Contact Center Suites Buyers Guide 2023: Top Takeaways
Gartner RPA Magic Quadrant 2023: The Latest Updates
CX TV
BIG CX News – The Latest on Microsoft Sales Copilot, Salesforce AI Cloud, and Zoom In WFM
WFO
UiPath Dominates the RPA Space, Dwarfs Microsoft’s Market Share By 10x
Microsoft Unveils 22 Upcoming Features for Its CCaaS Solution
AudioCodes’ Contact Center Receives Microsoft Teams Certification
The Latest BIG News from Microsoft, AWS, Twilio, NICE & SAP
Exploring Microsoft Dynamics Copilot: AI in Dynamics 365
Microsoft vs. Google: The Race to CCaaS Contention