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CRM
Big CX News from Microsoft, Meta, and Qualtrics
Microsoft Showcases Copilot. Here’s How It Will Help Win and Retain Customers
Contact Centre
Microsoft Launches New Agent-Assist Tools for Contact Centers
Text Analytics
ChatGPT Gains Enterprise APIs
CX TV
A ChatGPT-Powered Voicebot Demo and Conversation with the Microsoft Engineer
The Webex Contact Center Is Now Available to Microsoft Teams Users
Data & Analytics
Google Takes on ChatGPT With “Bard” – Here’s Why It’s Great News for CX
Microsoft Teases New Capabilities for Its Dynamics CCaaS Platform
What Happened to the Microsoft Digital Contact Center Platform?
Big CX News from Salesforce, SAP, ServiceNow, and Microsoft
4 CX Highlights from Microsoft’s Q2 Results – Inc. Dynamics, Teams, and OpenAI
Loyalty Management
Gartner Magic Quadrant for Enterprise Low-Code Application Platforms 2023
The Latest On the Layoffs at Microsoft, Google, and Amazon
The Microsoft Contact Center Will Flop This Year, says Zeus Kerravala
How Could Microsoft’s ChatGPT Venture Change Customer Experience?
Are Microsoft and Cisco Teaming Up to Take Over Enterprise Communications?
