Latest Microsoft News

Contact Centre

Cirrus Becomes the Latest CX Vendor to Launch a Copilot

Contact Centre

Unifying CCaaS & UCaaS – CX Today Roundtable

CRM

Gartner Magic Quadrant for Sales Force Automation (SFA) Platforms 2023

Data & Analytics

Gartner Magic Quadrant for Cloud ERP for Service-Centric Enterprises 2023: The Rundown

Contact Centre

The Latest BIG News from Genesys, Salesforce, Sprinklr, Microsoft, & AWS

Contact Centre

“Thousands” of Microsoft Customer Service Agents Test Copilot

Data & Analytics

New Microsoft Dynamics 365 Customer Insights Is Generally Available

Contact Centre

The Contact Center Suites Buyers Guide 2023: Top Takeaways

Data & Analytics

Gartner RPA Magic Quadrant 2023: The Latest Updates 

CX TV

BIG CX News – The Latest on Microsoft Sales Copilot, Salesforce AI Cloud, and Zoom In WFM

WFO

UiPath Dominates the RPA Space, Dwarfs Microsoft’s Market Share By 10x

Contact Centre

Microsoft Unveils 22 Upcoming Features for Its CCaaS Solution

Contact Centre

AudioCodes’ Contact Center Receives Microsoft Teams Certification

Data & Analytics

The Latest BIG News from Microsoft, AWS, Twilio, NICE & SAP

WFO

Exploring Microsoft Dynamics Copilot: AI in Dynamics 365

Contact Centre

Microsoft vs. Google: The Race to CCaaS Contention