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Voice of the Customer
Sprinklr Integrates with Bluesky for Publishing Content & Deeper Analytics
Contact Center
Deepgram’s Shortcut Beckons the Future of Personalized AI Assistants
Infobip Shares Its Vision for CPaaS Evolving Into an Infrastructure for AI
Conversational AI
HubSpot Handles 35 Percent of Customer Queries with Its Own Bot
As Contact Center AI Starts to Deliver, Choosing the Right CCaaS Partner Is Critical
CRM
Pegasystems Announces a “First-of-Its-Kind” Orchestration Capability for AI Agents