News
calabrio-new-ceo

WFO

Calabrio Appoints Dave Rhodes as CEO, Promises to Seize “Immense” Growth Opportunities

Sprinklr Opens Up on Its CCaaS Challenges, Scales Up Its Contact Center Business

Contact Centre

Sprinklr Opens Up on Its CCaaS Challenges, Scales Up Its Contact Center Business

CX Leaders Awards - Top Tips

Event News

Our Top Tips for Entering the CX Leaders Awards 2024

Purpose-Built Gen AI for the Contact Center Introducing ElevateAI by NICE (with Demos!)

Contact Centre

Purpose-Built Gen AI for the Contact Center: Introducing ElevateAI by NICE (with Demos!)

Genesys and Salesforce Expand the Availability of Their Unified CCaaS-CRM Offering

CRM

Genesys and Salesforce Expand the Availability of Their Unified CCaaS-CRM Offering

zoom-contact-center

Contact Centre

Zoom Releases Three Tools to Simplify Contact Center Agent Experiences