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The Top 20 VoC Solutions to Explore in 2025

Voice of the Customer

The Top 20 VoC Solutions to Explore in 2025

CRM

ServiceNow’s Internal AI Agents Generate $350M in Added Value, Spark Debate on Future of Jobs

Zendesk Acquires HyperArc: A Triple Win for Analytics, AI Agents, and Pricing

CRM

Zendesk Acquires HyperArc: A Triple Win for Analytics, AI Agents, and Pricing

Big CX News - The Latest on Agentforce 3, New AI Studios from NiCE & Genesys - CX Today News

CX TV

Big CX News – The Latest on Agentforce 3, New AI Studios from NiCE & Genesys

Microsoft Boosts Contact Center Reliability with a New Desktop App

Contact Center

Microsoft Boosts Contact Center Reliability with a New Desktop App

CRM

Salesforce Undergoes Mass Reskilling, Fills Over Half of New Roles with Internal Hires