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CRM
Almost Half of Consumers Feel Customer Service Has Worsened Over Past 3 Years
Big CX News From Salesforce, Microsoft, Zendesk, & Vonage
Speech Analytics
The Conversational AI Blueprint: A Cautious Approach to Contact Center Bots
Contact Centre
Vonage Reveals Revenue Decline, Cuts Back On Its Global Operations
Informatica Co-Founder: The Salesforce Acquisition Is “a Bad Idea”
Zendesk Announces Anthropic and AWS Collaborations – Targets AI Improvements