Latest Salesforce News

Contact Centre

The Latest BIG News from AWS, Talkdesk, Salesforce, & NICE

Data & Analytics

Salesforce Goes Deeper on Sustainable Tech Development with Ferrovial and NTT DATA

CRM

Gartner Magic Quadrant for B2B Marketing Automation Platforms 2023: The Rundown

CRM

Salesforce Creates a “Customer Success Score” to Help Businesses Maximize Their Investment

WFO

The Latest BIG News from Zoom, Cisco, Oracle, & Salesforce

CRM

Salesforce Inks Agreement to Acquire Airkit.AI

CRM

Salesforce Makes Layoff U-Turn, Intends to Hire 3,300 New Employees

CRM

The Latest BIG News from Salesforce, Avaya, & HubSpot

CRM

Gartner Magic Quadrant for Sales Force Automation (SFA) Platforms 2023

CX TV

BIG CX News – The Latest on the Salesforce & Genesys Joint Platform and Five9’s Aceyus Acquisition

CRM

Salesforce Debuts Einstein 1 Copilot, an AI Assistant That Covers All of Its Apps

CRM

Salesforce Announces Einstein 1 as Its Core Platform, Offers Data Cloud & Tableau for Free

Contact Centre

The CX Cloud from Genesys and Salesforce Is a Gamechanger. Here’s Why

Contact Centre

The Latest BIG News from Genesys, Salesforce, Sprinklr, Microsoft, & AWS

Contact Centre

Genesys and Salesforce Announce a Joint Platform for CCaaS and CRM

Contact Centre

The Contact Center Suites Buyers Guide 2023: Top Takeaways