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Customer Analytics & Intelligence
Observe.AI Acquires Dubdub.ai, Aims to Pioneer the “Renaissance” of Voice in Customer Support
Contact Center & Omnichannel
Big CX News from AWS, Microsoft, ServiceNow, NVIDIA, & NICE
The Future of Visual Intelligence in Customer Support
CRM & Customer Data Management
ServiceNow and NVIDIA Team Up to Deliver Agentic AI Evaluation Tools
Kore.ai Announces a ‘Three Pronged’ Agent Platform, Unifies Its Agentic AI Portfolio
ServiceNow Lets Thousands of AI Agents Loose, Releases Its New Yokohama Platform
Gartner Predicts that Agentic AI Will Solve 80 Percent of Customer Problems by 2029
ServiceNow Goes Big on Industry-Specific Innovation with New AI Agents & Quality 360 Acquisition
How Secure is Your Payment Handling System? Data Protection Lessons from SequenceShift
Zendesk Takes on the CCaaS Giants – Inside Its Acquisition of Local Measure
Agentic AI: Unleashing Autonomous Intelligence in a Complex World
Customer Service CRM: The Latest Trends, Features, & Providers
AI in Customer Support: 7 Industry Pros Share Their Predictions
Infobip Shares Its Vision for CPaaS Evolving Into an Infrastructure for AI
Customers Are Increasingly Choosing Third-Party Customer Service Experiences Over Yours, Says Gartner
Customer Experience Challenges: 7 Industry Pros Share Their Most Pressing Problems
