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AI & Automation in CX
Laying the Building Blocks for Scalable AI and Automation in CX
Service Management & Connectivity
How Leading Telcos Use Journey Orchestration to Cut Churn
Agentforce Becomes Salesforce’s “Fastest Growing Product Ever”
Snowflake and Anthropic sign $200MN Deal to Advance Agentic AI for Enterprise Data
Contact Center & Omnichannel
Why Contact Centers Must Finally Ditch Outdated Auditing Gear
AI-First CX: How Startups Are Outpacing Legacy Vendors in the Agentic Era
CRM & Customer Data Management
Software “Frankenstacks” Are Costing Businesses More Than They Realize, Freshworks Warns
Telecom Routing Reinvented: How AI Routing Unlocks Smarter CX
Zendesk and Microsoft Targets The Small Business Market in Latest Partnership
AI Routing in Healthcare: Orchestrating Better Patient Care
How AI Co-Pilots Are Powering the Next Generation of ‘Super Agents’
Customer Analytics & Intelligence
The Customer Data Platform Shift: Why Enterprises Are Racing to Rebuild Their Data Foundations
AWS Offers AI Tool For Contextualized Customer Service Automation
Stop Wasting Money on Empty AI: Build Value That Lasts
Zoom Reveals AI Transformation Strategy in Latest Earnings Report
IRS Adopts Salesforce’s Agentforce as Staffing Cuts Strain Tax Agency Service Quality
