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Contact Center & Omnichannel
NiCE to Acquire Cognigy for $995MN, Wants to “Set a New Standard” for AI in Customer Experience
CRM & Customer Data Management
Zendesk Gives Its Resolution Platform a Major Makeover, Rolls Out 30+ New Capabilities
The ISG Customer Experience Management Advanced Buyers Guide 2025: 7 Top Takeaways
NiCE CEO: “We’re Not Just Partners; We’re Co-Building with AWS, ServiceNow & Snowflake”
Is Salesforce the CRM Villain of 2025?
Is CCaaS + UCaaS + CPaaS Compelling for Enterprise Contact Centers?
Traditional Contact Centers Are Failing the Next Generation. But What Comes Next?
Customer Analytics & Intelligence
AWS Makes a Big AI Agent Launch, Demonstrates How It Could Benefit Customer Service
Zendesk Acquires HyperArc: A Triple Win for Analytics, AI Agents, and Pricing
Microsoft Boosts Contact Center Reliability with a New Desktop App
Big CX News from Zoom, OpenAI, Salesforce, and Sanas
Zoom’s New-Look AI Companion Reveals Its Broader Ambitions
What Should You Look for in a Contact Center Virtual Agent?
OpenAI Ponders Adverts on ChatGPT as It Bids to Reimagine Commerce Experiences
Sanas Files a Lawsuit Against Krisp, Claims “Theft of Intellectual Property”
Salesforce Follows ServiceNow’s Lead, Pivots to Building AI Agent Ecosystems
