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AI & Automation in CX
The 2026 CX Trends Every Enterprise Should Act On
Thoma Bravo Closes Verint Deal, Creating the “Industry’s Most Comprehensive AI-Powered CX Platform”
Salesforce’s Biggest Platform Expansion in 18 Years Lets Anyone Build and Sell AI-Powered Business Applications
CRM & Customer Data Management
How to Choose a Journey Orchestration Platform in 2026
Letter from AWS re:Invent: What Contact Center Leaders Actually Said About Deploying Agentic AI
IBM Acquires Confluent at $11BN to Boost Real-Time Data Accessibility
2025 CX Trends Part 2: AI’s Data Problem: Why 2026 Will Be the Year Organizations Stop Chasing Features and Start Fixing Infrastructure
Security, Privacy & Compliance
Deeper Integrations, Smarter Service: How SequenceShift Bridges Salesforce & Amazon Connect
Laying the Building Blocks for Scalable AI and Automation in CX
How Do You Build a Predictive CX Strategy With AI – And Why Do Most Companies Get It Wrong?
Why CX Teams Still Aren’t Ready for Machine Customers
Marketing & Sales Technology
The CEO’s Guide to Unified Customer Experience: When Marketing, Sales & Service Don’t Align, CX Fails
Salesforce’s Zahra Bahrololoumi CBE Unveils How Global Brands Are Building Agentic Enterprises
AI-First CX: How Startups Are Outpacing Legacy Vendors in the Agentic Era
The Flight Simulator for Agentic AI: Navigating Observability in Amazon Connect
Journey Orchestration Governance and Design: Making Orchestration Sustainable
