BT Unveils Multi-million Pound Contact Centre Revamp  

Added recruitment drive sees 350 agent roles up for grabs  

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BT Unveils Multi-million Pound Contact Centre Revamp  
Contact CenterInsights

Published: August 5, 2021

Carly Read

BT has unveiled a brand new multi-million-pound refurb of its Doncaster contact centre. 

The company shared images of their new office, designed by BT workers, and also announced a recruitment drive with new roles available.  

The revamp of the centre in Wilmington Drive also features a new café and restaurant facilities as well as areas for relaxation and games.  

The building also includes multifaith and parenting rooms as well as a ‘bike doctor’ to encourage as many colleagues as possible to travel into work by sustainable transport. 

Nick Lane, managing director for consumer customer services at BT, said: “We’re really pleased to be creating new, permanent job opportunities in Doncaster, a town which has suffered economically due to the Covid-19 pandemic like many others across the country.” 

BT is now looking to hire 350 new people based at the building, first opened in 1997, including roles with Plusnet, part of BT Group, adding to the more than 200 staff already recruited to roles at the location in the last couple of years. 

The office is one of the first of BT’s future-fit offices in the UK to open as part of its ‘Better Workplace Programme’, which it claims is the largest workplace improvement and consolidation scheme of its type ever undertaken in the UK. 

BT says that a number of its colleagues have been working from home during the Covid-19 pandemic.  

The company added that many are expected to return to the office over the coming weeks and months as Government restrictions are lifted. 

 

 

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