The Customer Engagement Summit – billed as Europe’s biggest gathering for CX leaders – will return to London for their biggest event yet on 9 October 2025 at Evolution London.
Now in its 14th year, the event will bring together 2,000 senior leaders at Evolution London, with 250 speakers.
You’ll hear from customer-obsessed brands across retail, financial services, automotive, hospitality and more.
The 2025 theme explores the “seismic shift” redefining how organisations connect with customers—balancing AI-driven automation with the human touch across journeys, channels and service models. Sessions will dig into practical playbooks for orchestrating personalisation, elevating EX to power CX, and using data ethically to build trust at scale.
What you will see…
With multiple dedicated stages, you can curate your day around what matters most: culture and CX leadership, engagement marketing, loyalty and retention, service design and measurement, and the technologies reshaping omnichannel support.
Delegates can also expect roundtables, focus groups, and networking opportunities with leaders from companies such as Amazon, Tesco, McDonald’s, BT, Deliveroo, and Vodafone – bringing real-world stories from complex, high-volume operations.
More than 100 technology providers will exhibit, with a new Start-Up Village showcasing disruptors aiming to reshape the customer engagement space.
250 world-class speakers will be split across seven content stages to share their expertise:
• Main Stage – Strategy & Leadership inspiration from C-Suite leaders.
• Future of the Contact Centre – Exploring innovation, automation, AI and the evolving role of the contact centre
• Customer Contact – Real-world strategies for service, support, and customer care excellence
• Data, Analytics and the Customer Journey – Unlocking value from insight, behavioural data, and journey mapping
• Customer Experience Management – Culture, leadership, design and measurement strategies for CX success
• Engagement Marketing – Campaigns, content, personalisation and brand experience
• Customer Growth, Loyalty and Retention – Strategies to drive long-term value, trust, and customer lifetime growth
Why attend?
If you own customer experience, digital engagement, contact centre strategy or lifecycle marketing, the Summit is designed to accelerate your roadmap. Benchmark against peers tackling similar scale and regulatory constraints; discover how leaders are deploying GenAI safely; and pressure-test your channel strategy against shifting customer expectations, from messaging apps to proactive service.
Networking is a major draw. With thousands of practitioners on site, you’ll have ample time for structured roundtables, hallway conversations and vendor briefings.
Getting tickets
Don’t just follow the conversation. Lead it. Be part of the ideas, strategies and connections transforming customer engagement in 2025.
Attendance is free for senior customer engagement professionals, but places are limited.
Register now to join 2,000+ CX leaders shaping the future of customer engagement in London.
