Evaluating CCaaS Platforms – Top Tips on Finding the Best Fit Solution

CX Today's Susie Harrison hosts Anand Viswanathan, AVP & Global Head of CCaaS, Tata Communications

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Published: October 17, 2024

Susie Harrison

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CX Today’s Susie Harrison hosts Anand Viswanathan, AVP & Global Head of CCaaS, Tata Communications.

In this video, Anand shares his top tips on finding a best fit CCaaS platform. It also covers:

  • The importance of scalability, security and compliance in making a CCaaS platform selection
  • Agent productivity and efficiency

For more information, visit Tata Communications.

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