Evolving CX to Meet Customer Needs in the New Normal

UC Today guest host, Clare Muscutt hosts Matt Clare, Director of Contact Centre Solutions at Mitel

Contact CenterCX TV

Published: October 9, 2020

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UC Today guest host, Clare Muscutt hosts Matt Clare, Director of Contact Centre Solutions at Mitel.

In this session we discuss the following:

  • The evolving CX challenges being faced by contact centres during the pandemic
  • The changing needs of customers, agents, supervisors and administrators
  • How to manage the changing priorities and the resulting impact on technology roadmaps

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